Common queries answered
Frequently asked Questions
We take up to 2 business days to process orders. If you place an order before 10am from Monday to Thursday, we’ll usually ship it on the same day. But if you place an order on Friday to Sunday, we’ll ship it on Monday.
Ready to start shopping with us? First things first, you’ll need to create an account. Don’t worry, it’s quick and easy! Just head over to the ‘My Account’ page on our website and select ‘Create an account.’ From there, you’ll need to choose a user role and enter your billing and shipping address information. Once you’re all set up, you can log in and start shopping to your heart’s content! Let us know if you have any questions along the way.”
To change your shipping address on Smith’s Surplus, log in to your account and go to “My Account”. Click “Edit” next to the shipping address you want to change, update your information, and save your changes. If you’ve already placed an order and need to change the shipping address, simply email Smith’s Surplus at [email protected] with your order number and their friendly customer service team will be happy to assist you.
1. Log in to your account on our website.
2. Once logged in, go to the “My Orders” or “Orders” section.
3. Here, you will be able to see a list of all your previous orders.
4. Find the order you want to track and click on it to view the details.
5. On the order details page, you should see the current status of your order, such as “Processing,” “Shipped,” or “Delivered.”
6. If the order has been shipped, you may also find a tracking number or a link to a tracking service.
7. If a tracking number is available, click on it to track your shipment using the respective carrier’s tracking service.
If you have any trouble tracking your order using the steps above, or have any questions in general, our customer service team will be happy to assist. Please don’t hesitate to contact us via 845-218-0493.
Your security is our top priority. We do not store any credit card information on our website or servers. When you make a purchase with us, your payment information is securely processed by our trusted payment gateway partners.
You can be confident that your payment information is safe and secure with us. If you have any further questions or concerns, please don’t hesitate to reach out to us.
You only have to pay NY Sales Tax if your order is being shipped to a New York address.
We currently ship to destinations within the United States and Canada only. We hope to expand our shipping options in the future.
We usually ship everything in one package, but sometimes need to ship multiple packages.
Currently, in order to maintain competitive pricing and provide the highest quality merchandise, we operate exclusively within the online realm. However, we are optimistic about the possibility of expanding into a physical location in the future.
