SHIPPING POLICY

* You will receive email notification with a tracking number when your order has been scheduled for shipping. Delivery delays can occasionally occur.

Packages Marked “Delivered”

If your package shows as delivered but you haven’t received it:

• First, double-check with neighbors or other members of your household.

• Contact your local post office or UPS location.

• If you’re still unable to locate it, please contact us and we’ll assist you.

Order Notes & Shipping Instructions

Any shipping instructions or delivery requests included in an order note (e.g., “please deliver by X date” or access instructions) are acknowledged but are not guaranteed.

Customers who require guaranteed delivery dates or expedited handling must contact us directly before placing an order via email or phone to confirm we can meet the request.

Smith’s Surplus and Supply does not have a secure or reliable way to relay gate codes, access codes, or delivery instructions to mail carriers or delivery personnel once a shipment has been tendered to the carrier.
For customers shipping via UPS, we recommend creating a free UPS My Choice® account to securely manage delivery instructions, gate codes, and access details directly with the carrier.

Smith’s Surplus and Supply is not liable for delivery delays, failed delivery attempts, or carrier service issues related to order-note instructions, access restrictions, or carrier handling.

Expedited Shipping Policy

Choosing an expedited shipping option (e.g., UPS 3 Day Select or 2nd Day Air) refers only to the transit time provided by the carrier, not to order processing time at Smith’s Surplus. If your order is time-sensitive, please contact us before placing the order—we’ll do our best to accommodate your needs when notified in advance.

General Expedited Shipping Guidelines

• Carrier Responsibility: Delivery schedules and estimated shipping times are determined and managed solely by the selected carrier (USPS or UPS) once the package leaves our facility. Any delays caused by the carrier, such as weather disruptions or operational issues, are beyond our control.
• Delivery Times:  These are subject to the carrier’s service guarantees and coverage in your location.
• Tracking Information: Once your order is dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your shipment’s progress and contact the carrier directly for updates or concerns.

Carrier Label Refunds

Smith’s Surplus and Supply may request refunds from carriers when shipping levels are changed due to customer request (e.g., downgrade) or error.
refunds for purchased carrier labels are entirely subject to the carrier’s refund policies.
If a refund is denied by the carrier, no additional refund will be issued by Smith’s Surplus and Supply for that portion of the shipping cost unless otherwise required by law.

Shipment to P.O. boxes or APO/FPO addresses

Smith’s Surplus and Supply ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Smith’s Surplus and Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Items Damaged in Transit

If your order arrives damaged, please contact us immediately before filing a claim with the carrier. Filing a claim on your own may void our insurance coverage and jeopardize your eligibility for a refund or replacement. We’ll guide you through the correct process to ensure your issue is handled quickly and within the terms of our policy.

International Shipping Policy

We are now serving Canada, France, Hong Kong, U.K and Germany. Customs, Duties and Taxes Smith’s Surplus and Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Items Damaged in Transit

If your order arrives damaged, please contact us immediately before filing a claim with the carrier. Filing a claim on your own may void our insurance coverage and jeopardize your eligibility for a refund or replacement. We’ll guide you through the correct process to ensure your issue is handled quickly and within the terms of our policy.

Private Shipping Service / Delivery Service

Terms of Service

Our Terms of Service Policies, provides additional information about our service.