Orders and Shipping
We take up to 2 business days to process orders. If you place an order before 10am from Monday to Thursday, we’ll usually ship it on the same day. But if you place an order on Friday to Sunday, we’ll ship it on Monday.
Ready to start shopping with us? First things first, you’ll need to create an account. Don’t worry, it’s quick and easy! Just head over to the ‘My Account’ page on our website and select ‘Create an account.’ From there, you’ll need to choose a user role and enter your billing and shipping address information. Once you’re all set up, you can log in and start shopping to your heart’s content! Let us know if you have any questions along the way.”
To change your shipping address on Smith’s Surplus, log in to your account and go to “My Account”. Click “Edit” next to the shipping address you want to change, update your information, and save your changes. If you’ve already placed an order and need to change the shipping address, simply email Smith’s Surplus at info@smithssurplusandsupply.com with your order number and their friendly customer service team will be happy to assist you.
1. Log in to your account on our website.
2. Once logged in, go to the “My Orders” or “Orders” section.
3. Here, you will be able to see a list of all your previous orders.
4. Find the order you want to track and click on it to view the details.
5. On the order details page, you should see the current status of your order, such as “Processing,” “Shipped,” or “Delivered.”
6. If the order has been shipped, you may also find a tracking number or a link to a tracking service.
7. If a tracking number is available, click on it to track your shipment using the respective carrier’s tracking service.
If you have any trouble tracking your order using the steps above, or have any questions in general, our customer service team will be happy to assist. Please don’t hesitate to contact us via 845-218-0493.
Your security is our top priority. We do not store any credit card information on our website or servers. When you make a purchase with us, your payment information is securely processed by our trusted payment gateway partners.
You can be confident that your payment information is safe and secure with us. If you have any further questions or concerns, please don’t hesitate to reach out to us.
You only have to pay NY Sales Tax if your order is being shipped to a New York address.
Yes, we currently ship to the United States, Canada, Denmark, France, Germany, Hong Kong, Switzerland, and the United Kingdom.
If your country isn’t listed, feel free to contact us — we’re always looking to expand our reach and may be able to accommodate your request.
We usually ship everything in one package, but sometimes need to ship multiple packages.
Currently, in order to maintain competitive pricing and provide the highest quality merchandise, we operate exclusively within the online realm. However, we are optimistic about the possibility of expanding into a physical location in the future.
Returns and Exchanges
At Smith’s Surplus and Supply, we want you to be happy with your purchase. If you’re not satisfied with your order, please reach out to us via email at info@smithssurplusandsupply.com or call us at (845) 218-0943 with your order number ready. We’ll send you a prepaid shipping label for your convenience, and once we receive your order, we’ll initiate the refund process. Check out our full return policy at https://smithssurplusandsupply.com/return-policy.
Oops, did we send you the wrong item? Don’t worry, we’re here to make it right! Just reach out to our amazing customer care team as soon as possible at info@smithssurplusandsupply.com or give us a call at (845) 218-0943. We’ll work quickly to resolve the issue and get you the correct item in no time. Thanks for shopping with us!
If your package is lost or damaged, please report the issue to us within 30 days of the original ship date. Claims cannot be opened after this 30-day period, so please reach out to us as soon as possible. Thank you for your cooperation.
Please send all returns to:
| Smith’s Surplus and Supply 1849 South Road Wappingers Falls, NY 12590 |
To reach our customer care team you can call (845) 218-0943 or email customerservice@smithssurplusandsupply.com.
Oh no, did you accidentally enter the wrong address on your order? Don’t worry, we’ve got you covered! Just reach out to our amazing customer care team right away at customerservice@smithssurplusandsupply.com. or text us at (845) 218-0943. Be sure to have your order number handy so we can help you quickly and efficiently. We want to make sure your order gets to you as soon as possible, so let us know how we can assist you!
Yes, our customer support team can edit or cancel an order for you. According to our Return Policy, eligible orders can be returned within 14 days of the delivery date provided they are unused and in the original packaging. Customers can contact us via email at info@smithssurplusandsupply.com or call (845) 218-0943 to initiate a return.
Additionally, customers can find more information about our return policy and other terms of service on our website.
While some of our items may be available for pre-order or backorder, not all of them are. So, it’s always good to check the product page to see if pre-ordering or backordering is an option. And as always, our friendly customer service team is here to help answer any questions you may have about availability.