Our goal at Smith’s Surplus and Supply, we want you to be completely satisfied with your purchase. If for any reason you’re not, please reach out to us at [email protected]. or text us at (845) 218-0943. Please have your order number ready, and we’ll do everything we can to help. 

ELIGIBILITY FOR  REFUND

To be eligible for a refund, please ensure the following:

• Return Window: Items must be returned within 14 days from the purchase date.

• Condition of Items: Products must be in their original condition, with all tags attached and packaging intact when applicable.

• Restocking Fee: Items returned outside the 14-day window, or in a condition that does not meet our standards (including damage, use, missing parts, detached tags, altered packaging), may incur a restocking fee of up to 50% of the item’s purchase price.

• Handling of Goods: Carefully unpack and inspect items, maintaining all original packaging and tags to support eligibility for a refund.

For any questions or assistance with your return, including clarifications about restocking fees or item condition standards, please reach out to our customer service team at [email protected]. We are dedicated to guiding you through a smooth return process and ensuring a satisfactory outcome.

Please note that we don’t accept returns for consumables such as MREs, chemlights, batteries, and medical supplies. If your order included any promotional items, please be sure to include them in your return if you’re returning the items that earned you the promotional gift.

INTERNATIONAL RETURNS / REFUND

For international returns and refunds, shipping fees, tariffs, and duties are the responsibility of the buyer and will be deducted from your refund. We apologize for any inconvenience this may cause, but we must cover our costs of shipping and processing international orders.

PREPAID SHIPPING LABEL

To facilitate your return, we will send you a prepaid shipping label via email. Please take note of the following instructions and conditions:

• Label Cost: The expense of the prepaid label will be deducted from the total amount of your refund.
• Address Errors: In the event that the shipping address on the prepaid label contains an error, contact us promptly at [email protected] for the necessary corrections before dispatching your package.
• Shipping Label Purchased Independently: If you opt to use a shipping service other than the prepaid label provided, we will not reimburse the associated shipping costs. To avoid any added expenses, we encourage you to utilize the prepaid label we supply.
• Package Drop-off Receipt: When you drop off your return package with the carrier, ensure that you obtain a receipt as proof of the package’s acceptance by the carrier. This document is vital as it confirms your dispatch should any shipping disputes arise.
• Tracking Information: Keep a copy of the shipping label’s tracking information to monitor the return shipment and as evidence of your dispatch until we confirm receipt of the package.
• Initiation of Refund: Once your return arrives and is checked for compliance with our return standards, we will proceed with the refund process.
  Our goal is to make the return procedure as convenient as possible for you. Should you have any questions or require assistance with your return or the prepaid shipping label, our customer service team is here to help.

QUESTIONS / CONCERNS

If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We’re always happy to help and want to make sure you have the best possible shopping experience with us.