Smith’s Surplus and Supply’s primary objective is to ensure our customers happiness. If for any reason you are not happy with your purchase, please contact us via email at [email protected] or call (845) 218-0943. Have your order number ready when you call or include it in the subject line of your email.
For your convenience, we will email you a prepaid shipping label that will be deducted from your refund. Be sure to keep a copy of the tracking information for your records. Once your order is received we will initiate the refund process.
TO BE ELIGIBLE FOR A FULL REFUND
All items must be returned undamaged with tags still attached (if applicable) within 14 days of purchase. Any item that is returned in any condition other than the original condition will be subject to restocking fee of up to 50%. To avoid restocking fees do not remove tags from clothing until after it’s been tried on and fits as expected. We accept all returns with the exception of consumables such as MRE’s, chemlights, batteries, medical supplies etc.
If you received any promotional item(s) with your order and need to return the item(s) that earned you those promotional item(s), the promotional items need to be included with the return.
* INTERNATIONAL RETURNS / REFUND
All shipping fees, tariffs / duties are the responsibility of the buyer and will be deducted from your refund.
Unfortunately, we cannot refund shipping charges on returned orders and we do not cover any shipping charges associated with your return.
In the event your order is returned or refused we will attempt to contact you for an updated shipped address. If we are not able to reship the order it will be processed as a return. A return label fee will be deduced along with the original shipping cost from your refund.
All refunds will be credited to your original form of payment within 3 business days from receiving your returned item(s) at our facility. Please note it may take your financial institution up to 10 business days to post the refund to your account based on their policies. Smith’s Surplus and Supply has no control over the financial institutions’ policies and cannot act as an intermediary between the customer and their financial institution. Refunds due to order cancellation / change of heart will have credit card processing fees and shipping charges deducted from balance. A 15% re-stocking fee may apply in some circumstances.
If you are not happy with your purchase, we want to make it better. Contact us for a return shipping label and place a new order. We will ship your new order quickly. Once we receive and process your returned item, we will issue your refund if applicable.
* International customers: exchanges and returns are at the buyer’s expense.
LOST OR DAMAGED PACKAGES
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Smith’s Surplus and Supply so that the problem may be addressed within 30 days of the original ship date of the package. Please be aware that claims cannot be opened after 30 days. Smith’s Surplus and Supply assumes no responsibility for claims made after these time periods.
All clearance items are FINAL sale.
* Return Policy terms are subject to change without prior notification.